International Shipping Policies - Duties and Taxes for International Orders.
International Shipping Notice
We do offer international shipping; however, due to varying customs regulations and restrictions, we ask that you contact us before placing your order.
Please email us with the herbs you are interested in, and we will review whether they are likely to pass through your country’s customs.
Once confirmed, we will provide you with an invoice that includes the exact shipping cost.
Returns, Shipping & Restocking Policy (Important)
To ensure transparency and fairness for all customers, please review the following policy carefully before placing your order:
All shipping charges are non-refundable.
Once an order has been shipped, the cost of shipping services has been fully rendered and cannot be recovered. (Refunded)
Restocking fees may apply to returned items.
All approved returns are subject to a restocking fee to cover processing, inspection, and handling - 35% of the total order.
Refused or Undeliverable Packages
Any order that is refused at delivery or returned due to unpaid customs duties, taxes, or import fees will be treated as a return initiated by the customer. In these cases:
- Original shipping costs will not be refunded
- Restocking fees will apply (35%(=)
- Only the product cost (minus applicable fees) will be eligible for refund
International Orders
Customers are fully responsible for any customs duties, taxes, or import fees required by their country. Refusing a package due to these charges does not qualify for a full refund.
⚠️ Policy Acknowledgment
By placing an order on our website, you acknowledge and agree to these terms.
International Shipping Restrictions
1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country.
3) If for any reason the package is seized by Customs Officials, we will not issue a refund. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.
4) The customer pays actual shipping charges based on the weight of the package. Shipping charges alone are frequently 50% to 100% of the total cost of the products.
5) Prepayment is required. Payment must be by credit card, US money order, or personal check drawn on US bank.
6) The customer is responsible for any duties or taxes that may apply.
Declaration of Value and Product Description
Due to International laws, 1stChineseHerbs states the full value of your order on the shipping label, as well as the shipping charge. By placing an international order with 1stChineseHerbs.com you are signifying your acceptance and agreement to be bound by the stipulations set forth on this page, and this page is made by reference a part of the purchase agreement.
Postage Price Calculator
Shipping Cost for International Orders
To calculate the shipping cost of an international order use the link below.
Fill out the requested information and the cost of postage will be calculated for you.
Cost of Duties and Taxes
1st Chinese Herbs does not include the cost of any taxes or duties on your order. These are dependent on the country you are shipping to and can vary. 1st Chinese Herbs is not responsible for these duties or taxes and it is on the buyer to pay for them per the regulations in their country.
If you would like some help in approximating about how much your duties and taxes might be take a look at the following websites.
For Canadian Orders: https://www.crossbordershopping.ca/calculators/canadian-duty-calculator
For Orders to Other Countries: https://www.simplyduty.com/import-calculator/
**Please note that these websites help provide an approximation as to what these costs may be and should not be taken as the final word on what duties and taxes are due.**
Summary
1. 1st Chinese Herbs.com will not refund any shipping charges, without exception.
2. We are able to email you a copy of the customs form and the proof that your order has shipped, by way of USPS.com postal stamp.
3. If the package does not reach you, we are not responsible, and a refund will NOT be given
4. All duties, tariffs and taxes are the customers responsibility.
5. If the package is returned to us for any reason, the Customer will
be charged a 35% restocking fee.