Privacy-Policy

Privacy and Security Policy

1st Chinese Herbs collects only the information required to process your order, along with basic information about how our site is being used so that we can continue to improve it for you. We will not share, rent, barter, lend, or sell your information to anyone. To ensure that your information is secure, we use the latest SSL technology (the best encryption technology currently available) to encrypt all of your order details, including name, billing address, and credit card information as they are in transit. 

1st Chinese Herbs has taken measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

1st Chinese Herbs

IMPORTANT: Please Read Before Placing Your Order

By placing an order with 1st Chinese Herbs, you agree to the following terms and conditions. These policies are in place to ensure transparency, fairness, and a smooth experience for all customers.

CHECKOUT CONFIRMATION (REQUIRED)

Before completing your order, you must confirm:

  • I have read and agree to the Terms of Purchase
  • I understand the Shipping Policy
  • I understand the Return Policy
  • I understand international orders are my responsibility

SHIPPING POLICY

Order Processing

Orders are typically processed and shipped within 1–3 business days.

Shipping Responsibility

Once your order leaves our facility:

  • The shipping carrier becomes responsible for delivery
  • Risk of loss transfers to the customer

We are not responsible for:

  • Shipping delays
  • Lost packages
  • Carrier-related issues

Shipping Costs

  • Shipping fees are non-refundable
  • This applies to all situations, including returns and refused packages

Damaged Packages

  • Must be reported within 48 hours of delivery
  • Claims must be filed with the shipping carrier

Refused or Undeliverable Packages

If a package is:

  • Refused
  • Returned due to incorrect address
  • Undeliverable

You are responsible for:

  • Original shipping cost
  • Return shipping cost
  • Any additional carrier fees

INTERNATIONAL ORDER POLICY 

We proudly ship worldwide, but international orders require additional responsibility.

Customer Responsibility

By placing an international order, you agree that:

  • You are responsible for knowing your country’s import laws
  • You are responsible for all customs duties, taxes, and fees
  • You confirm that the products are allowed in your country

Customs Delays, Holds, or Seizures

If your order is:

  • Delayed by customs
  • Held or inspected
  • Seized or destroyed

No refunds will be issued

Refused Due to Customs Fees

If you refuse delivery due to customs charges:

  • You will not receive a full refund
  • Shipping and return costs will be deducted

Key Agreement

By ordering internationally, you accept full responsibility for customs regulations and associated costs.

RETURN & REFUND POLICY

Defective or Damaged Products

  • Must be reported within 15 days of delivery
  • We will replace defective items

Standard Returns

To qualify for a return, items must be:

  • Unopened
  • Unused
  • In original packaging
  • In resalable condition

Returns must be requested within 30 days.

Fees

  • 35% restocking fee applies
  • Shipping costs are not refunded

Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Bulk herbs
  • Custom or special orders
  • International orders that are refused or returned

DISPUTE POLICY

We are committed to resolving issues quickly and fairly.

Before initiating a chargeback or dispute, you agree to contact us directly so we can resolve the issue.

This allows us to:

  • Fix problems faster
  • Avoid unnecessary delays
  • Provide better service

PRODUCT DISCLAIMER 

All products sold by 1st Chinese Herbs:

  • Have not been evaluated by the Food and Drug Administration
  • Are not intended to diagnose, treat, cure, or prevent any disease

All information provided:

  • Is for educational purposes only
  • Should not replace professional medical advice

PAYMENT TERMS & SECURITY

  • All payments are processed securely
  • Your payment method is charged at the time of purchase

By placing an order, you authorize us to charge your selected payment method.

If you suspect unauthorized use of your card, contact your provider immediately.

ORDER CONFIRMATION 

After placing your order, customers will receive a confirmation reminding them:

  • Shipping costs are non-refundable
  • International orders are the customer’s responsibility
  • Refused shipments may incur additional charges

FINAL AGREEMENT

By placing an order with 1st Chinese Herbs, you confirm:

  • You have read and understood all policies
  • You agree to all terms
  • You accept responsibility for your order